Help Center
64baji Frequently Asked Questions
Everything you need to know about registering, depositing via bKash and Nagad, withdrawing funds, cricket betting, bonuses, and staying safe on 64baji.
This FAQ page covers the most common questions asked by players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and beyond. Whether you are new to 64baji or a returning player looking for quick answers about deposits, withdrawals, cricket betting, bonuses, or account security, you will find clear, direct answers in the five sections below. If your question is not listed, email our support team at [email protected] and we will get back to you promptly.
Account & Registration
Creating a 64baji account takes under two minutes. Visit the 64baji Login page, select the registration option, and fill in your mobile number, email address, and a secure password. You will receive a one-time verification code via SMS to confirm your number. Once verified, your account is active and ready for your first deposit. Players must be 21 years or older to register.
To complete KYC verification on 64baji, you need to submit a valid government-issued photo ID — your National Identity Card (NID), passport, or driving licence. A proof of address may also be requested for higher withdrawal tiers. Documents should be clear, unobstructed photos or scans. Verification is typically completed within 24 hours of submission.
You can reset your 64baji password by clicking the 'Forgot Password' link on the login page. Enter the mobile number or email address registered to your account and you will receive a reset link or OTP. Follow the instructions to set a new password. If you do not receive the reset message within a few minutes, check your spam folder or contact support at [email protected].
No — 64baji strictly allows only one account per person. Multi-accounting is a violation of our Terms and Conditions and will result in permanent closure of all associated accounts and forfeiture of any balances. If you have accidentally created a duplicate account, contact our support team immediately to have the duplicate closed and your original account restored.
To close your 64baji account permanently, contact our support team at [email protected] with your registered mobile number and a written request for account closure. Any remaining balance will be returned to the payment method used for your last deposit. Account closure requests are processed within 48 hours. If you are experiencing problem gambling, we recommend using the self-exclusion tool instead.
Deposits & Withdrawals
To deposit via bKash on 64baji, log in to your account, go to the Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit — the minimum is ৳200 — and follow the on-screen instructions to complete the transfer from your bKash wallet. Deposits via bKash are credited to your 64baji account almost instantly, usually within 1-3 minutes.
Nagad deposits on 64baji are processed in real time and funds typically appear in your account within 1-5 minutes. If your deposit has not reflected after 10 minutes, take a screenshot of the Nagad transaction confirmation and send it to [email protected]. Our team will manually verify and credit the deposit within a few hours. Always double-check the 64baji merchant number before initiating the transfer.
The minimum withdrawal amount on 64baji is ৳500. Withdrawals can be processed to your bKash, Nagad, Rocket, or Upay wallet, or to a linked Visa or Mastercard. Your account must be fully KYC-verified before any withdrawal is processed. Standard withdrawals are completed within 1-24 hours; bank transfers to Dutch-Bangla Bank, BRAC Bank, or other local banks may take up to 3 business days.
64baji does not charge any platform-side fees for standard withdrawals. However, your mobile wallet provider (bKash, Nagad, Rocket) or bank may apply their own transaction charges, which are outside our control. To check the current fee structure, refer to your mobile banking app or contact your bank directly. We recommend withdrawing to bKash or Nagad for the fastest and most cost-effective transfers.
Yes — 64baji supports deposits and withdrawals via Rocket (Dutch-Bangla Bank Mobile Banking) and Upay in addition to bKash and Nagad. The process is the same for all mobile wallet methods: select your preferred wallet in the Deposit section, enter the amount, and complete the transfer from your wallet app. Minimum deposit across all mobile wallets is ৳200.
Most 64baji withdrawals are processed within 1-6 hours. Delays can occur if your account has a pending KYC review, if the withdrawal amount exceeds a verification threshold, or during peak periods such as BPL finals or major T20 tournaments when transaction volumes are high. If your withdrawal has been pending for more than 24 hours, contact [email protected] with your transaction reference number for a status update.
Games & Gameplay
Cricket betting on 64baji allows you to wager on match outcomes, individual player performances, and in-play events across BPL, IPL, T20 World Cup, and international Bangladesh Tigers fixtures. Navigate to the Cricket section, choose your match, select a market (match winner, top batsman, total runs, etc.), enter your stake, and confirm your bet. Live in-play odds update in real time as the match progresses.
64baji offers hundreds of slot titles from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. The library includes classic 3-reel slots, modern 5-reel video slots, Megaways titles, and jackpot slots with progressive prize pools. Browse the full catalogue in the Slots section of the platform. All slot games are accessible directly from your mobile browser without any download required.
The 64baji live casino section is powered by Evolution Gaming and Ezugi and features live dealer Baccarat, Roulette, Blackjack, Teen Patti, Dragon Tiger, and Andar Bahar streamed in HD from professional studios. Games run 24 hours a day, seven days a week. You can chat with live dealers in real time and bet alongside other players from Bangladesh and around the world.
Yes — 64baji is fully optimised for mobile play and works on any modern Android or iOS smartphone browser without requiring an app download. The platform is designed as a mobile-first experience with fast load times, touch-friendly controls, and a layout sized for phone screens. Simply open your browser, navigate to 64baji.app, and you have full access to all games and betting markets.
All games on 64baji use certified Random Number Generators (RNG) supplied and audited by the software studios that develop them — including Pragmatic Play, Evolution Gaming, and Spribe — ensuring genuinely random and fair outcomes on every spin, hand, or round. 64baji does not modify the RNG or game logic provided by licensed studios. Theoretical Return to Player (RTP) percentages are set by the game provider and disclosed within each game's information panel.
Bonuses & Promotions
64baji offers a welcome bonus for newly registered players on their first deposit. The exact bonus percentage and maximum amount are displayed on the promotions page at the time of registration, as terms may be updated seasonally. Bonuses are subject to wagering requirements before withdrawal is permitted. Always read the full bonus terms before claiming, and contact support if you have questions about specific offer conditions.
A wagering requirement on 64baji specifies how many times you must bet the bonus amount (or bonus plus deposit, depending on the offer) before the resulting winnings can be withdrawn as real money. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in cumulative bets before withdrawal is unlocked. Different game types may contribute different percentages toward the wagering total — check the specific bonus terms for details.
Yes — 64baji operates a dedicated Loyalty Program that rewards consistent players with points for every bet placed. Accumulated points can be exchanged for bonus credits, free spins, or cash rewards depending on your current tier. Higher tiers unlock exclusive benefits such as faster withdrawal processing, dedicated account managers, and special promotions around major events like BPL season. Visit the Loyalty Program page for full tier details.
In most cases, yes — sports betting markets including cricket are eligible for wagering with bonus funds on 64baji, but contribution percentages toward the wagering requirement may differ from casino games. For example, a sports bet might contribute 100% toward the requirement, while some casino games contribute less. Always check the individual bonus terms page or contact support to confirm eligibility for your specific offer before placing your first wager.
Yes — most 64baji bonuses carry an expiry date, typically 7 to 30 days from the date the bonus is credited to your account. If the wagering requirement is not met before the expiry date, the bonus and any associated winnings will be forfeited automatically. The expiry period for each specific offer is clearly stated in its terms. We recommend activating a bonus only when you have sufficient time to complete the wagering.
Safety & Responsible Gaming
64baji is a secure platform that uses SSL/TLS encryption to protect all data transmitted between your device and our servers. Player funds are held separately from operational funds, and financial transactions are processed through PCI-compliant payment gateways including bKash and Nagad. We do not store raw card details on our servers. Our security infrastructure is regularly reviewed and tested to maintain a safe environment for all players.
The minimum age to register and play on 64baji is 21 years. This is a hard rule with no exceptions. All players are required to verify their age during the KYC process by submitting a valid government-issued ID. Any account found to belong to a person under 21 will be immediately closed and any funds returned or forfeited in accordance with our Terms and Conditions. 21+
To self-exclude from 64baji, contact our support team at [email protected] and request a self-exclusion. You can choose a period of 6 months, 1 year, 3 years, or permanent exclusion. Once activated, your account will be suspended and you will be blocked from creating new accounts for the duration. Self-exclusion cannot be reversed during the chosen period. Your remaining balance will be returned via your last deposit method.
Yes — 64baji allows all players to set daily, weekly, or monthly deposit limits to help manage their spending. Limits can be set by contacting support or through the Responsible Gaming section of your account settings. A limit takes effect immediately once confirmed. You can lower your limit at any time, but increasing a limit is subject to a 24-hour cooling-off period to protect against impulsive decisions.
The fastest way to reach 64baji customer support is by emailing [email protected]. Our team is available around the clock and aims to respond to all enquiries within a few hours. For urgent responsible gaming requests such as self-exclusion or account closure, please indicate the urgency in your subject line and we will prioritise your case. We do not currently publish a telephone number; email is the primary support channel.
Need more help with responsible gaming? Visit our dedicated Responsible Gaming page for a full guide to deposit limits, time-out features, self-exclusion tools, and support resources available to players in Bangladesh.
Still Have Questions?
Our support team is available around the clock. Reach us at [email protected] — or jump straight in and explore 64baji for yourself.