64baji Privacy Policy

1 Data Controller

For the purposes of this Policy, 64baji acts as the data controller responsible for the personal data you provide or that is collected automatically when you use the platform. All queries regarding this Policy, data access requests, or complaints should be directed to our support team at [email protected].

We are committed to handling all data-related enquiries promptly. Where a request relates to accessing, correcting, or deleting your personal data, we aim to respond within fourteen (14) calendar days of receiving a valid request.

2 Data We Collect

64baji collects personal data through two primary channels: information you provide directly, and data collected automatically through your use of the platform. The categories of data we collect include:

We do not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information. If you voluntarily provide such information in a support message or other communication, we will treat it with the highest level of care and will not use it for any purpose beyond resolving your enquiry.

3 How We Use Your Data

64baji processes your personal data only where a lawful basis exists. The primary purposes for which we use your data are as follows:

• Account management: Creating and maintaining your player account, verifying your identity, and processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
• Service delivery: Enabling you to place bets, play casino games, access live dealer tables, and use all other platform features.
• Fraud prevention and security: Detecting and preventing unauthorised access, money laundering, underage gambling, and any other prohibited activity.
• Regulatory compliance: Fulfilling our legal obligations including identity verification (KYC), anti-money-laundering (AML) checks, and record-keeping requirements.
• Customer support: Responding to your enquiries, resolving disputes, and providing account assistance.
• Platform improvement: Analysing aggregated, anonymised usage data to improve game performance, navigation, and the overall player experience.
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates — only where you have given explicit consent. You may opt out at any time by contacting support.
• Responsible gaming: Monitoring betting patterns to identify potential problem gambling behaviour and, where appropriate, contacting you with responsible gaming resources.

4 Legal Basis for Processing

Each processing activity conducted by 64baji rests on one or more of the following lawful bases:

• Contractual necessity: Processing required to fulfil our obligations to you under the Terms & Conditions — for example, processing a withdrawal request or verifying your age.
• Legal obligation: Processing required to comply with applicable law — for example, retaining transaction records for anti-money-laundering purposes.
• Legitimate interests: Processing necessary for our legitimate business interests where these do not override your fundamental rights — for example, fraud detection and platform security.
• Consent: Processing based on your freely given, specific, and informed consent — for example, sending you promotional emails or SMS notifications. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

5 Sharing Your Data

64baji does not sell, rent, or trade your personal data. We may share your data with the following categories of third parties, strictly on a need-to-know basis and under appropriate data processing agreements:

• Payment processors: bKash, Nagad, Rocket, Upay, and card networks (Visa, Mastercard) to process your financial transactions securely.
• Identity verification providers: Third-party KYC and AML service providers used to verify your identity and comply with regulatory requirements.
• Game providers: Software studios such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi may receive anonymised session data necessary to deliver their games through the platform.
• Fraud prevention services: Specialist providers that help us identify and prevent fraudulent account activity, multi-accounting, and unauthorised access.
• IT and infrastructure providers: Cloud hosting and content delivery providers that support the technical operation of the platform. All such providers are bound by strict data processing agreements.
• Law enforcement and regulators: Where required by applicable law, court order, or regulatory authority, 64baji may disclose your personal data to relevant government bodies or law enforcement agencies.

All third-party partners are required to implement appropriate technical and organisational measures to protect your data and are prohibited from using it for any purpose beyond the specific service they provide to 64baji.

6 Cookies & Tracking Technologies

64baji uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. Cookies are small text files stored on your device when you visit the platform. The main categories of cookies we use are:

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies and security tokens. They cannot be disabled.
• Functional cookies: Allow the platform to remember your preferences such as language settings, currency display (৳ BDT), and responsible gaming tool configurations.
• Analytics cookies: Help us understand how players navigate the site, which games are most popular, and where technical issues arise. Data collected is aggregated and anonymised.
• Marketing cookies: Used to deliver relevant promotional content based on your browsing behaviour on the platform. These are only set where you have provided consent.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the platform. Strictly necessary cookies cannot be disabled as they are essential for platform security and operation.

7 Data Retention

64baji retains your personal data for as long as your account remains active or as required to fulfil our legal and contractual obligations. The following general retention periods apply:

• Account data (identity, contact): Retained for the duration of your active account plus five (5) years following account closure, to comply with AML and record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction, in accordance with applicable financial regulations.
• Support communications: Retained for three (3) years from the date of the communication, or longer if related to an ongoing dispute or legal matter.
• Usage and analytics data: Anonymised and aggregated data may be retained indefinitely for platform improvement purposes. Data that remains identifiable is deleted within twenty-four (24) months of collection.
• Marketing consent records: Retained for the duration of your marketing consent plus two (2) years, to demonstrate compliance in the event of a complaint.

Once the applicable retention period has elapsed, personal data is securely deleted or irreversibly anonymised. Backups are purged in line with our scheduled backup rotation policy.

8 Your Rights

You hold the following rights in relation to the personal data that 64baji processes about you. To exercise any of these rights, contact our support team at [email protected]. We will respond within fourteen (14) calendar days.

Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to the withdrawal. If you withdraw consent for marketing communications, you will continue to receive service-critical notifications related to your account.

9 Children & Minors

The 64baji platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe that a minor has registered an account or provided personal data to 64baji, please contact us immediately at [email protected].

Upon receiving a verified report of underage registration, 64baji will immediately close the relevant account, delete all associated personal data to the extent permitted by law, and void any transactions conducted. 21+

10 Security Measures

64baji implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage of sensitive data at rest using AES-256 or equivalent standards.
• Role-based access controls limiting internal data access to personnel with a legitimate operational need.
• Regular third-party security audits and penetration testing of the platform infrastructure.
• Multi-factor authentication options for player accounts to reduce the risk of unauthorised access.
• Incident response procedures ensuring that any confirmed data breach is assessed within 24 hours and affected users notified without undue delay.

While 64baji employs robust security practices, no digital platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own login credentials and for logging out of your account when using shared devices.

11 Changes to This Policy

64baji reserves the right to update this Privacy Policy at any time. Where changes are material — for example, a new category of data being collected or a new third-party partner being engaged — we will notify registered players via email and/or a prominent notice on the platform no less than seven (7) calendar days before the changes take effect.

The effective date at the top of this page will be updated with each revision. We encourage you to review this Policy periodically. Continued use of the platform following an update constitutes acceptance of the revised Policy. If you do not agree with any changes, you may close your account by contacting support.